Contract Control Manager in Philadelphia, PA at Veolia North America

Date Posted: 5/24/2023

Job Snapshot

Job Description

Company Description

Veolia Group aims to be the benchmark company for ecological transformation. With nearly 230,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources and replenish them. In 2021, the Veolia group provided 79 million inhabitants with drinking water and 61 million with sanitation, produced nearly 48 million megawatt hours and recovered 48 million tons of waste. Veolia Environnement (Paris Euronext: VIE) achieved consolidated revenue of 28,508 billion euros in 2021.

Job Description

The position's purpose is to manage new account onboarding and pricebook creation within Veolia's systems for new accounts. Additionally, this position will manage all pricebook changes for existing accounts, as well as manage ticket errors related to / caused by pricebook setup.


  • Work closely with the sales team to ensure proper onboarding of new accounts: set up new customers in AMS, initiate credit checks etc.
  • Create customer Pricebook (Headquarter (HQ) or Bill-To (BT)) for newly onboarded accounts.
  • Manage best practices for pricebook creation to limit ticket errors on Jobs/Tickets.
  • Owner of all HQ and BT pricebook changes for all branch customers, including new service codes/waste types, as well as taking the lead on executions of yearly price increases within pricebooks.
  • Own the resolution of Ticket Errors that are related to issues with pricebook setup (e.g., price does not exist, etc.) 
  • Work with Account Managers to standardize offerings, prices, and price assumptions (ultimately reducing the number of different customer price books).
  • Be a source of RPM expertise across all functional groups.
  • Other duties and responsibilities as assigned by Customer Excellence Manager.


Education / Experience / Background:

  • Strong analytical experience
  • Experience using ESS’s systems (especially RPM/ Salesforce) or similar 
  • Sufficient understanding of waste streams, transportation, and disposal or the ability to build this understanding
  • Some customer engagement experience
  • Preferred degree or equivalent experience in science, mathematics, or business

Knowledge / Skills / Abilities:

  • High attention to detail
  • Highly organized and structured - able to follow a standard process
  • Knowledge of, or ability to build knowledge of, the hazardous waste business
  • Customer-focused mindset/ ability to help customers
  • Able to work collaboratively across different functions and to both help and secure help from colleagues

Required Certification / Licenses / Training:

  • Veolia Training as required.
  • High School Diploma

Additional Information

VNA is committed to the principles of equal employment opportunity. VNA’s practices and employment decisions, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s sex, race, color, religion, ancestry, or national origin, age, disability, marital status, sexual orientation, pregnancy, veteran status, citizenship status or other protected group status as defined by applicable law. VNA gives fair consideration to all qualified individuals and affords all employees and applicants opportunities for advancement according to their individual abilities without regard to membership in any applicable protected category. No opportunity for hire, advancement or any other condition of employment will be diminished through unlawful discriminatory practices. 

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, and vision insurance.   In addition, employees are also entitled to participate in an employer-sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.  

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.