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Customer Service Representative Port Washington, WI in Port Washington, WI at Veolia North America

Date Posted: 1/18/2019

Job Snapshot

Job Description

Veolia ES Technical Solutions Electronics Recycling Division (ERD) is a nation wide provider of electronics recycling services. Customer Service Representatives (CSR) are responsible for handling the administration, maintenance, and communication of simple to moderate customer accounts. Responsibilities include managing customer pricing, knowledge of regulatory information, waste characterizations, contract specifications, manifests/shipping paperwork, scheduling, and resolving invoice discrepancies. CSR's provide exceptional internal and external customer service.

Veolia is seeking a Customer Service Representative for our customer service team in providing all Veolia customers with an exceptional, friendly, and professional customer service experience at all times. You’ll lead by example and provide feedback to team members on a regular basis to reinforce customer service best practices. Customer Service Representatives understand that great customer care is paramount in maintaining a satisfied, loyal customer-base which is critical to driving sales for the company. Ability to work in a fast paced environment with an attention to detail is critical.


Job Summary

Responsible for handling the administration, maintenance, and communication of simple to moderate customer accounts to include pricing, regulatory information, waste characterizations, contract specifications, manifests and schedules, and resolving invoice discrepancies.  Provides exceptional internal and external customer service.  Assists sales or related personnel in securing new business and maintaining and monitoring existing customer base.
 
The person in this position will perform the following duties:
 
•Responds to customer inquiries on a variety of issues pertaining to recycling/disposal options, pricing, profiling, contracts, and regulations.
•Processes incoming waste profile sheets and forwards to appropriate E &HS Manager or Operations Manager for approval and resolving any discrepancies.
•Enters a variety of customer information into the appropriate programs to include pricing information, profile information, approval decisions, certificates of destruction and/or disposal and confirmation letters.
•Maintains knowledge of various product lines and disposal options.
•Communicates with customers, generators, and contractors. 
•Reviews current aging and makes necessary A/R calls, notifies support staff of aging issues and escalates account related issues to next level when necessary. 
•Reviews receiving packets for accurate product coding data and confirm codes to match contracted pricing. Notifies supervisor of any discrepancies. 
•Makes calls to customers that have not done business is specific time frames to follow up and provide information.
•Assists VES-TS personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer needs and maintain exceptional service level. 
•Prepares customer quotations based on standardized pricing matrix or through approval by Account Manager and/or Operations Manager
•High School diploma or General Educational Development (GED) required
•Associate’s degree in a related discipline preferred 
•Prior customer service experience preferred
 
Non-Essential Duties and Responsibilities:

•         Other duties as assigned.

Job Requirements

Knowledge, Skills and Ability:
•         Understanding and knowledge base of products and services
•         Proficient with organization’s computer programs
•         Ability to create & prepare reports as necessary
•         Team player with excellent interpersonal and communication skills
•         Time management: the ability to organize and manage multiple deadlines
•         Customer oriented and attention to detail


Education/Experience:
•         High School diploma or General Educational Development (GED) required
•         Associate’s degree in a related discipline preferred 
Prior customer service experience preferred
 

Certification/Licenses:

•         Drivers license required

  
M-F 8-5 Base Pay: Based upon Experience

Veolia North America is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.