Customer Service Representative in Fremont, CA at Veolia North America

Date Posted: 7/28/2020

Job Snapshot

Job Description

Customer Service Representative
 
About us:
The Veolia Fremont Field Services Center is located in Northern California in a mixed industrial/commercial setting.It operates as a 10-day Waste Transportation Facility with an office servicing customers south of the Oregon border through Monterey County, east to Inyo County, and Northern Nevada. Veolia Fremont maintains a fleet of commercial vehicles in addition to highly
trained and qualified project managers, field technicians, and drivers to meet
and exceed customer’s expectations. Veolia offers the following services:
transportation and disposal of hazardous/industrial waste, on site waste
management programs, lab packaging of chemical inventories, waste bulking services, on-site High-Hazard assessment and treatment, household hazardous waste events, and environmental/safety consulting.

 
Job Summary:

The candidate would be responsible for non-supervisory tasks related to
customer service. The primary focus of this position is to act as the single
point of contact on a day-to-day basis for internal and external customers
within a specified territory. All tasks to be performed will be according to the
established company standard and in compliance with all company policies
and procedures while maintaining regular and prompt attendance.

 
Responsibilities:

  • Creating and maintaining waste profiles with respect to customer preference, disposal technology, cost, and facility approval.
  • Assist in developing preliminary proposals and sales quotations.
  • Identifying and tracking transportation, lab analysis and vendor costs by purchase orders to insure accuracy of billing invoices.
  • Reviewing invoices for accuracy.
  • Answering customer inquiries and suggesting solutions in a timely manner.


Job Requirements

  • Minimum 2 (two) years of hazardous waste experience required.
  • Bachelor of science degree in Chemistry, Environmental Science or related science discipline preferred.
  • High School diploma or General Educational Development (GED) required
  • A valid driver’s license required
  • Proficient in Google Suites, and other company software programs.
  • Excellent organizational skills
  • Excellent interpersonal and communication skills
  • Strong customer service orientation
  • Ability to multi-task and be self-sufficient.
  • Knowledge of industry disposal capabilities as well as limitations
  • Prior work experience in the hazardous waste related industry required
  • 40-hour HAZWOPER Certification preferred
  • Employment is contingent upon a successful background check and drug
  • screen.