Senior Operations Manager in Harrisburg, PA at Veolia North America

Date Posted: 5/12/2023

Job Snapshot

Job Description

Company Description

About Veolia North America

A subsidiary of Veolia group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. Please visit our website

Job Description


Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.  

Position Purpose: 

This position is responsible for the management of the Pennsylvania Utility operations and oversees the Pennsylvania Production and Field Operations. Responsible for managing all aspects of the operations in the Pennsylvania Utility Operation as it relates to compliance, health and safety operational efficiency and service to customers. Assists the Mid-Atlantic General Manager in establishing annual goals and objectives in areas of compliance, health and safety, customer service, and profit and loss. Also assists the Mid-Atlantic General Manager with special projects to enhance operational efficiency and effectiveness within the Division.

Primary Duties/Responsibilities:

  • Leads the Veolia Pennsylvania team in providing customers with safe, reliable and adequate service in the most cost-effective way.
  • Leads the Company operations to ensure compliance with all government rules, regulations, and requirements (including water quality, environmental health and safety, service, permits, etc.) and all Company policies and procedures.
  • Leads by example in all areas of Company ethics.
  • Supports the Utility Squads by promoting employee participation on Core teams and User Communities.
  • Participates as operational lead in the preparation and execution of annual operating and capital plans.
  • Directs the operational Superintendents to ensure the attainment of service, financial goals, and major program efforts.
  • Ensures the training and development of employees to equip them to perform their assigned duties efficiently and effectively.
  • Partner and support HR in recruiting, hiring, and all labor relations matters.
  • Responsible for ensuring compliance to Company’s SOPs.
  • Promotes tuck-in acquisitions via conducting due diligence, negotiating APAs and process for new business ventures. Includes operations and workforce plans.
  • Serves on 24-hour emergency call-out duty.



  • Bachelor of Science degree in engineering, accounting, or business administration or other management required.
  • 7 – 10 years of water utility experience with at least three years’ experience in a managerial role.
  • Experience in a unionized work environment preferred.


  • Knowledge and experience in various areas of utility operations including production, water treatment and quality, distribution system, construction, engineering and utility.
  • Good analytical and problem-solving skills with ability to make sound decisions.
  • Ability to cast local strategic vision in alignment with Veolia vision.
  • Good knowledge of accounting and finance ability to promote and achieve Company financial goals.
  • Ability to support Company core values.
  • Ability to manage change effectively to achieve desired results.
  • Ability to promote and advance new technology.
  • Ability to build and establish trustful client relations with regulators and elected officials.
  • Ability to negotiate and promote growth opportunities.
  • Strong interpersonal and collaborative skills to effectively interact with employees, regulators, elected officials, and community leaders.
  • Effective verbal and written communication skills.
  • Ability to lead by example especially in areas of safety, compliance, and customer service.
  • The ability to manage a union workforce effectively with in the CBA promoting a positive relationship between union employees and management.
  • The ability to make effective and timely decisions especially during uncertainty or urgent conditions water treatment and quality, distribution system, construction, engineering and utility accounting and procedures.

Required Certification/Licenses/Training:

  • Driver's License.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.