Thermal Operator Shift in Swan Hills at Veolia North America

Date Posted: 5/3/2023

Job Snapshot

Job Description

Company Description

The Veolia Group's ambition is to be the benchmark company in ecological transformation. With nearly 230,000 employees worldwide, the group designs and implements innovative, useful and practical solutions for water, waste and energy management. Through its three complementary businesses, Veolia helps to develop access to resources, preserve available resources and renew them. By 2021, the Veolia group will have supplied 79 million people with drinking water and 61 million with wastewater, produced nearly 48 million megawatt hours and recovered 48 million metric tons of waste. Veolia Environnement (Paris Euronext: VIE) has consolidated revenues of €28.508 billion in 2021.

Job Description

The Thermal Operator safety and efficiently operates their assigned Work Unit at the Swan Hills Treatment Centre (SHTC) to achieve operational targets. Maintains Unit in clean and effective working order at all times. The incumbent trains and assists other members of their crew as required. To successfully operate an area, recording and interpreting unit readings, writing daily logs, troubleshooting as necessary and general housekeeping is performed, is an active member of our Emergency Response Team (ERT) and performs ERT duties during an emergency situation. Availability for on-call duties is required. Incumbent is required to work 12-hour rotating shifts.

This position operates within a COR and ISO 17025 certified, and ISO 45001 and ISO 14001 conforming plant environment. The facility operates on a 24/7 basis.


The duties of the Thermal Operator are as follows, but not limited to:

  1. Understands and promotes the Company’s, the Division’s, the Plant’s, and the Department’s mission statement, values, and strategic goals;
  2. Proactively promotes through example a safe work ethic, attitude, and workplace; Complies with all health and safety policies, standards, and procedures to achieve a safe work environment and safety for all staff and visitors as well as the Company’s, Client’s and Regulatory Agencies safe work objectives and requirements;
  3. Maintains effective working relationships and communications with peers, management, and other Company departments and staff; Effectively resolves any conflicts in a timely and respectful manner to achieve positive and healthy working relationships and workplace environment;
  4. Promotes a quality-first work ethic and attitude to provide a service of the highest standard achievable;
  5. Maintains confidentiality to comply with all regulatory requirements and Company Privacy and Confidentiality policies and procedures;
  6. Safely operates company owned, leased, or rented vehicles and/or mobile equipment; Incumbent is required to perform Safety Sensitive duties and responsibilities; Operates heavy equipment as per shift requirements;
  7. Enhances skills to become proficient in the daily operations of an assigned shift operating area. Rotates through various operating areas as prescribed by the Shift Supervisor;
  8. Completes daily routines and assigned tasks. Writes daily logs;
  9. Takes and interprets unit readings as required;
  10. Maintains housekeeping standards in all operating areas;
  11. Assists in the administration of the plant Safe Work Permit System;
  12. Assists Shift Supervisor in the start-up, shut down and monitoring of equipment;
  13. Updates both Control Room Operator and Shift Supervisor of unit status;
  14. Assists senior operators as directed. Completes additional work assignments as required;
  15. Performs Emergency Response Team (ERT) duties during an emergency; Required to be an active ERT member, attend and actively participate in monthly meetings and training; Provides mentoring and guidance to newer team members;
  16. Assists and verifies that operating areas are secure during emergency conditions;
  17. Actively participates in plant training/progression program to enhance skills and proficiency;
  18. Performs On- Call duties as assigned;
  19. Supports other initiatives of the Plant to promote a healthy and positive work environment and enhance employee morale and engagement;
  20. Completes other duties as assigned.


  1. Understands and is accountable for responsibilities as Thermal Operator as described in Sections 2-2 and 3-2 of the Alberta Occupational Health & Safety Act, the Swan Hills Treatment Centre Safety manual, EH&S Management System documentation and other relevant policies
  2. Conducts a Safe Work Plan (SWP) review prior to any non-routine and critical activities. Documents and maintains a record of the meeting. Verifies that all involved in a SWP understand the risks and sign the document prior to starting the job. Reviews safety and environmental practices for contractors assigned to him/her. Conducts a pre-job safety meeting with the contractor’s supervisor and his/her staff to review policies applicable to the job
  3. Acts upon, in a timely manner, any unsafe conditions observed
  4. Performs work only where competence is met
  5. Reports all out of the ordinary, external communication to their Supervisor or Manager
  6. Produces legible and identifiable records and documents. Prevents production of unauthorized copies of documentation. Consults with the responsible Manager on replacement of lost or damaged documentation
  7. Participates in pre-approved training to advance skills and competence
  8. Understands role in an emergency
  9. Allocates work only to competent personnel, based on training, experience and education
  10. Reports all incidents, non-conformances, near misses, concerns and potential legal non-compliances immediately to their manager
  11. Reviews critical procedures as assigned
  12. Monitors the proper upkeep and maintenance of required safety equipment in the field and their use as per instructions provided
  13. Maintains a safe & clean workplace at all times
  14. Participates  in  Process  Safety  program  as  directed  by  the  Operations  Manager.                                                                                            Participates in HAZOP, Risk Assessment, and Pre-Startup Safety Reviews as required
  15. Initiates and follows proper Management of Change process for all significant changes and new additions under his/her control
  16. Investigates incidents and determines root-cause as assigned
  17. Cooperates with auditors to facilitate successful audits



  1. Formal Education Required: Minimum of High School Diploma
  2. Applicable Experience Required:
    1. Minimum of 1 years related industrial process-plant experience
    2. Preference for 3 to 5 years’ related experience
    3. Knowledge of hazardous waste treatment industry is a definite asset
  3. Special Training/Certificates Required:
    1. An Alberta Boilers Safety Association (ABSA) 5th Class Power Engineering Certificate or commitment to actively pursue the same is required
    2. In-house training on the quality systems, quality regulations, and safe work practices (including WHMIS, RPE/PPE, SABA/SCBA, Environmental Awareness, First Aid/CPR, Confined Space Entry, TDG, Fire Extinguisher, Work Permit System, Fork Lift Training)
    3. In-house training on Corporate policies
    4. Respectful Workplace Training
    5. SHTC Operator Progression Program training
  4. Knowledge, Skills, and Talents Required:
    1. Must obtain 100% on Facility Environmental Operating License Exam
    2. Effective customer service attitude and commitment to providing exceptional customer service and quality results
    3. Effective interpersonal and conflict management skills to facilitate working effectively with wide range and number of people, including peers and manager, employees, and other departments, divisions, and management within all levels of the organization
    4. Effective negotiation, persuasion, and listening skills to facilitate successful resolution of employee and management concerns and requests
    5. Effective verbal and written communication skills to facilitate and promote open discussions and understanding:
      • Effective time management, decision-making, and planning and organizing skills
      • Attentiveness to details and ability to manage a diverse workload within a fast-paced environment with changing multiple priorities and frequent interruptions
      • Ability to work collaboratively as part of a team as well as independently with minimal supervision
      • Proven organizational and creative-problem solving skills
      • Intermediate level computer skills to operate MS Office Suite (especially Outlook, Excel, and Word)
      • Good mechanical aptitude and skills
      • Effective troubleshooting skills
      • Ability to work 12-hour rotating day and night shifts as the facility is operational 24/7
      • Ability to perform ERT duties
      • Ability to maintain confidentiality to comply with all regulatory requirements and Company Privacy and Confidentiality policies and procedures
      • Ability to complete all conditions of employment including criminal record check, negative alcohol and drug test, current and clean Class 5 driver’s license, pre-employment medical, and background check


  1. Equipment and Tools Used:
    1. Standard office equipment
    2. Regular, and occasionally prolonged, use of computer
    3. Regularly operates company owned, leased or rented vehicles and/or mobile equipment
  2. Physical or mental demands and activities:
    1. Incumbent performs Safety Sensitive duties or responsibilities
    2. Position has been classified as a Security Sensitive position in accordance with company policy
    3. Continually managing priorities to meet operational objectives
    4. Achieving expected performance standards while maintaining an efficient and safe working environment
    5. High volume workload requiring both sound technical knowledge and ability to provide exceptional customer service
  3. Challenging conditions normally associated with job (e.g. physical hazards, rotating shifts, shop conditions, excessive travel as an integral part of the duties performed, etc.) It is assumed that all reasonable and legal Occupational Health & Safety practices are in place and are adhered to. In addition, PPE is to be worn as per company standards and procedures. Refer to the safety section and safe work plan sections of procedures for specific information. Refer to the position’s Job Hazard Analysis (JHA) for the correlation or activity, risk, and controls.
  4. Works directly in the plant; required to climb ladders, work at heights or in confined spaces, and be exposed to various industrial hazards such as but not limited to noise, fumes, and chemicals and hazardous waste
    • Exposed to PCBs, Compressed/flammable gas, mobile equipment, moving equipment, rotating equipment and electrical hazards
    • Exposed to Hot and Cold working environments
    • Required to wear respirator and/or breathing apparatus while in designated areas of the plant and/or laboratory.
    • Despite the relatively low risk of exposure to potential waste contaminants, participation in the SHTC employee health monitoring program is required
    • Also may be exposed to Thermal (fire), Bio-medical (medical response), Overhead Hazards, Mechanical hazards, Compressed Gases, Heat/Cold Stresses, Ergonomic/MSI problems and Physical Exertion (firefighting, training 
  • May be required to wear breathing apparatus and work long hours during emergency conditions
    • Required to work 12-hour rotating day and evening shifts
    • Regularly required to do Heavy Lifting


  • Hours of Work: 12 hours/shift; 6:00 am – 6:00 pm Day Shift; 6:00 pm – 6:00 am Night ShifR
  • Lunch Break: 30 minute-paid lunch, as paid, must remain on site
  • Rest Breaks: 15 minutes paid, both morning and afternoon
  • Shift Rotation: 7 Days / 7 Off / 7 Nights / 7 Off
  • Base hours: 42 hours per week / 2,184 hours per annum

Additional Information

Why join our team of Resourcers? Come and resource the world with us!

  • Acting today to create the world of tomorrow;
  • A company in constant growth;
  • A multitude of large-scale projects where you can put your talent to good use;
  • A multitude of large-scale projects where you can make the most of your talent; Challenges adapted to your needs and the absence of routine;
  • The possibility of developing your career according to your professional objectives;
  • Internal and external training and coaching programs;
  • A very competitive compensation, pension and benefits package;
  • Multidisciplinary work teams and a work environment focused on health and safety.

We thank all applicants for applying, but only those selected will be contacted.
The use of the masculine gender in this document is for the sake of brevity only.

Veolia North America is committed to providing all employees and potential employees with equal opportunity for employment and advancement, and a work environment free from discrimination and harassment.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.