Thermal Superintendent in Swan Hills at Veolia North America

Date Posted: 5/24/2023

Job Snapshot

Job Description

Company Description

The Veolia Group's ambition is to be the benchmark company in ecological transformation. With nearly 230,000 employees worldwide, the group designs and implements innovative, useful and practical solutions for water, waste and energy management. Through its three complementary businesses, Veolia helps to develop access to resources, preserve available resources and renew them. By 2021, the Veolia group will have supplied 79 million people with drinking water and 61 million with wastewater, produced nearly 48 million megawatt hours and recovered 48 million metric tons of waste. Veolia Environnement (Paris Euronext: VIE) will have consolidated revenues of €28.508 billion in 2021.

Job Description

The Production Thermal Superintendent (Production) plans, directs, and coordinates the Operations Supervisors, monitors that all operational work and tasks for their teams are completed in a standardized, safe, effective and efficient manner and oversees the hands-on guidance, direction and training to their crew as required. The ProductionThermal Superintendent (Production) has primary responsibility for training and assisting their team members in interpretation of procedures and production status. The incubent must be able to provide leadership and be technically proficient in all areas of the plant. As Production Thermal Superintendent (Production), they must review, update and keep current Operations Manual for Thermal Operations. The incumbent ensures that planning, organized workloads and resource requirements are managed in their area of responsibility so all Key Performance Indicators (KPIs) are achieved. Serves as an advisor to the Production Manager, EHS+L Manager and other technical support groups. As senior leader on Emergency Response Team (ERT), the ProductionThermal Superintendent(Production) mentors and guides newer team members.

This position operates within a COR, ISO 17025 certified, and OHSAS 18001 and ISO 14001 conforming plant environment and is expected to comply with all regulatory requirements. The facility operates on a 24/7 basis.


The duties of the ProductionThermal Superintendent (Production)are as follows, but not limited to:

  1. Understands and promotes the Company’s, the Division’s, the Plant’s and the Department’s mission statement, values, and strategic goals. Proactively promotes through example a safe work ethic, attitude, and workplace. Manages employees’ compliance with all safety policies, standards, and procedures to achieve a safe work environment and safety for all staff and visitors as well as the Company’s, Client’s and Regulatory Agencies safe work objectives and requirements.
  2. Proactively models and maintains effective working relationships and communications with peers, management, direct reports, other Company departments, and staff. Models effective conflict resolution skills and effectively resolves any conflicts in a timely and respectful manner to achieve positive and healthy working relationships and workplace environment.
  3. Promotes a quality-first work ethic and attitude to provide a service of the highest standard achievable.
  4. Maintains confidentiality to comply with all regulatory requirements and Company Privacy and Confidentiality policies and procedures.
  5. Safely operates company owned, leased, or rented vehicles and/or mobile equipment. Incumbent is required to perform Safety Sensitive duties and responsibilities.
  6. LeadThermal Operations in the Plant Safe Work Permit System.
  7. Demonstrates proficiency in the daily operation of all thermal operating areas including the Control Rooms.
  8. Participates in the Plant training program. Manages the training of operators with their supervisors.on their crew
  9. Verifies & Reports Daily Operations, thermal shift log books and ensures accurate recording of log entries and reading sheets.
  10. Analyses efficiency of daily operation and develops reports on a formal basis thethermal operations performance to the Production Manager.
  11. Reviews with Process Engineerprocess upset reports and determines root cause. Indicates corrective action, especially that relating to control room operator response.
    1. Prepares incinerator menu plans.
    2. Identifies waste by location and type needed for upcoming waste treatment.
    3. Provides process specific input into WPS approvals.
    4. Intimate knowledge of Operating Approval.
    5. Provides support & data as required to meet Approval Reporting Requirements.
    6. Reviews and Input to SOP’s including preparation of SOP’s for trials.
    7. Designs & implements trials for new waste and new operating perimeters.
  12. Provides practical solutions to new sales opportunities & Updates Production Manager of unit status.
  13. Ensures that housekeeping standards are maintained in all thermal operating areas.
  14. Directs start up and shut down of equipment .
  15. Verifies operating areas are secured and safe during emergency conditions. Provides assistance during emergency situations, either in a command or advisory role, as the situation dictates.
  16. Participates as an active member in the quality improvement process.
  17. Performs Emergency Response Team (ERT) duties during an emergency. Required to be an active ERT member and andattend and actively participate in monthly meetings and training. As senior leader on ERT, mentors and guides newer team members.
  18. Prepares and/or reviews new Standard Operating Procedures and incorporates in the Operations Manual.
  19. Participates in approving, sponsoring, and initiating Management of Change (MOC).
  20. Actively works to dispose of outstanding long term inventories on plant site.
  21. Interfaces with Sales and Marketing to develop new disposal methods and performs customer site visits, including taking lead role in selected HAZOP exercises.
  22. Participates in Process Hazard Assessment (PHA), RCAEM and HAZOP associated with plant operations, including taking lead role in selected HAZOP exercises.
  23. Assists to support maintenance task coordination to ensure worker safety and limit impacts to operations.during major outages.
  24. Supports Management to control financial performance of the Department including setting annual budget, daily controls, and targets within the Company’s policies and practices. 
  25. Manages Client’s projects within scope of responsibility to achieve time and budget expectations
  26. Completes other duties as assigned.


  1. Understands and is accountable for responsibilities as Production Superintendent Supervisor (Thermal) as described in Sections 2-2 and 3-2 of the Alberta Occupational Health & Safety Act, the Swan Hills Treatment Centre Safety manual, EH&S Management System documentation and other relevant policies.
  2. Is an EH&S leader, explaining, following, and enforcing EH&S guidelines.
  3. Communicates EH&S policies and procedures to all team personnel & provides resources for training and monitors that Environmental personnel are receiving all required training including job specific EH&S training.
  4. Conducts a Safe Work Plan (SWP) review prior to any non-routine and critical activities. Documents and maintains a record of the meeting. Verifies that all involved in a SWP understand the risks and sign the document prior to starting the job. Reviews safety and environmental practices for contractors assigned to him/her. Conducts a pre-job safety meeting with the contractor’s supervisor and his/her staff to review policies applicable to the job.
  5. Reports all incidents, non-conformances, near misses, concerns and potential legal non-compliances immediately to their Manager.
  6. Acts upon, in a timely manner, any unsafe conditions observed. Reports all out of the ordinary, external communication to their Manager.
  7. Produces legible and identifiable records and documents, controls of documents and records and prevents production of unauthorized copies of documentation. Consults with the responsible Manager on replacement of lost or damaged documentation.
  8. Participates in pre-approved training to advance skills and competence.
  9. Understands role in an emergency.
  10. Cooperates with auditors to facilitate successful audits.
  11. Allocates work only to competent personnel, based on training, experience and education.
  12. Reviews critical procedures as assigned. Monitors the proper upkeep and maintenance of required safety equipment in the field and their use as per instructions provided.
  13. Conducts monthly EH & S site inspections and documents the findings, verifies that personnel are competent for the assigned activities, especially on equipment that may cause an adverse impact on site EH & S performance or may influence significant aspects.
  14. Records and maintains operational documents under their care and control, and takes action that any equipment/tool deficiencies that can cause adverse impact to site EH & S performance are immediately reported and are isolated or taken out of service.
  15. Maintains a safe and clean workplace at all times and monitors that department personnel and contractors also maintain a safe and clean workplace at all times.
  16. Participates in Process Safety program as directed by the Operations Manager. Participates in HAZOP, Risk Assessment, and Pre-Startup Safety Reviews as required.
  17. Initiates and follows proper Management of Change process for all significant changes and new additions under his/her control.
  18. Conducts incidents investigations (when assigned) and performs incident cause analysis as required.



  • Minimum of Technical School or College Diploma in related field or combination of demonstrated process experience, aptitude, and specific skills training
  • Minimum of 5 years’ related industrial 24/7 process-plant experience.
  • Preference for 6 to 8 years’ related experience.
  • Knowledge of hazardous waste treatment industry is preferred.
  • Prior supervisory experience is required.
  • Minimum of Alberta Boilers Safety Association (ABSA) 5th Class Power Engineering Certification is preferred.
  • In-house training on the quality systems, quality regulations, and safe work practices (including WHMIS Standard First Aid, T.D.G., Inventory Management, Environmental Awareness, PPE, Fire Extinguisher Training, Work Permit System, Waste Storage Guidelines).
  • In-house training on corporate policies.
  • Respectful Workplace Training.
  • Supervisory skills training and development.
  • Must obtain 100% on Facility Environmental Operating License Exam
  • Familiar with all aspects of the various processing centers within the SHTC in a Senior Process position.
  • Good understanding of hazardous waste.
  • Basic knowledge of accounting procedures.
  • Knowledgable of TDG, Waste Storage Guidelines, and Regulatory Policies.
  • Strong customer service attitude and commitment to providing exceptional customer service and quality results
  • Sound business acumen and ability to manage all facets of the Work Unit.
  • Excellent interpersonal and conflict management skills to facilitate working effectively with wide range and number of people, including peers and manager, employees, and other departments, divisions, and management within all levels of the organization.
  • Effective leadership and communication (both verbal and written) skills to facilitate and promote open discussions, and to effect pro-active management on a daily basis.
  • Effective negotiation, persuasion, and listening skills to facilitate successful resolution of employee and management concerns and requests.
  • Effective time management, decision-making, and planning, creative-problem solving skills and organizing skills.
  • Attentiveness to details and ability to manage a diverse workload within a fast-paced environment with changing multiple priorities and frequent interruptions.
  • Ability to work collaboratively as part of a team as well as independently with minimal supervision.
  • Intermediate level computer skills to operate MS Office Suite (especially Outlook, Excel, and Word).
  • Ability to perform ERT duties.
  • Ability to maintain confidentiality to comply with all regulatory requirements and Company Privacy and Confidentiality policies and procedures.
  • Ability to complete all conditions of employment including criminal record check, negative alcohol and drug test, current and clean Class 5 driver’s license, pre-employment medical, and background check.   


  1. Equipment and Tools Used:
  • Standard office equipment.
  • Regular, and occasionally prolonged, use of computer.
  • Regularly operates company owned, leased or rented vehicles and/or mobile equipment.
  1. Physical or mental demands and activities include but are not limited to:
    • Incumbent has responsibility for working-level positions on site who perform Safety Sensitive duties or responsibilities.
    • Position has been classified as a Security Sensitive position in accordance with company policy.
    • Continually managing priorities to meet operational objectives.
    • Difficulty attracting and retaining qualified staff due to current market conditions.
    • Addressing staff performance management issues in timely, equitable, and confidential manner.
    • Achieving expected performance standards while maintaining an efficient and safe working environment.
    • High volume workload requiring both sound technical knowledge and ability to provide exceptional customer service.
  2. Challenging conditions normally associated with job (e.g. physical hazards, rotating shifts, shop conditions, and travel as an integral part of the duties performed, etc.). It is assumed that all reasonable and legal Occupational Health & Safety practices are in place and are adhered to. In addition, PPE is to be worn as per company standards and procedures. Refer to the safety section and safe work plan sections of procedures for specific information. Refer to the position’s Job Hazard Analysis (JHA) for the correlation or activity, risk, and controls.
  • Works directly in Plant; required to climb ladders, work at heights or in confined spaces, and be exposed to various industrial hazards such as but not limited to noise, fumes, and chemicals and hazardous waste.
  • Exposed to PCBs, Compressed/flammable gas, mobile equipment, moving equipment, rotating equipment and electrical hazards.
  • Exposed to hot and cold working environments.
  • Required to wear respirator and/or breathing apparatus while in designated areas of the plant and/or laboratory.
  • Despite the relatively low risk of exposure to potential waste contaminants, participation in the SHTC employee health monitoring program is required.
  • As member of the Plant’s Emergency Response Team, required to wear respirator and breathing.
  • Also may be exposed to Thermal (fire), Bio-medical (medical response), Overhead Hazards, Mechanical hazards, Compressed Gases, Heat/Cold Stresses, Ergonomic/MSI problems and Physical Exertion (firefighting, training).
  • May be required to wear breathing apparatus and work long hours during emergency conditions.
  • Regularly required to do heavy lifting and carrying.  


General hours of work for the Thermal Production Superintendant will be five (5) days per week, eight and a half (8.5) hours per day, Monday to Friday, with an flex day once per month earned day off every third week (EDO Program);

However incumbent is required to work hours necessary to achieve Department and Company/Client objectives. To achieve operational requirements and business-hour coverage at all times, incumbent may be required to occasionally change/adapt their hours. Position is based on a 40-hour work week. With prior approval, incumbent has flexibility to adapt hours to meet business and personal needs.

Additional Information

Why join our team of Resourcers?

  • Come Resource the World with Us!
  • Acting today to create the world of tomorrow;
  • A company in constant growth;
  • A multitude of large-scale projects where you can put your talent to good use;
  • A multitude of large-scale projects where you can put your talent to good use; Challenges tailored to your needs and the absence of routine;
  • The possibility of developing your career according to your professional objectives;
  • Internal and external training and coaching programs;
  • Very competitive compensation, pension plan and benefits;
  • Multidisciplinary work teams and an OHS oriented work environment.

We thank all applicants for their application, however only those selected will be contacted.

The use of the masculine gender in this document is for the sole purpose of lightening the text.

Veolia North America is committed to equal employment opportunity and advancement for all employees and potential employees, and to a work environment free from discrimination and harassment.               

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.


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