Customer Service Planner - Baltimore, MD - Veolia North America

Date de Publication: 11/22/2019

Résumé de l'offre

Description de l'offre

Baltimore’s district energy operation encompasses eight (8) steam, hot water or chilled water plants, over 20 miles of distribution piping, and over 250 customers. In addition, Veolia provides Operations and Maintenance services to several large campuses in the Baltimore metropolitan area. 

To support operations, Veolia is seeking a Customer Service Maintenance Planner. This person must have knowledge of mechanical and piping systems with a high level of expertise using computerized maintenance management systems (CMMS), preferably Maximo. CMMS will be used to manage the backlog of work; maintain a list of priority outage work; plan and schedule work; add, modify, and delete equipment data records; managing the PM programs; and run reports in order to keep the organization updated on progress and areas of concern. This individual will also develop plans and schedules and track work progress on maintenance projects. Employ reliability centered maintenance concepts to preventive maintenance program. The position reports to the Distribution Manager and will have no direct reports.

Scope & Responsibilities:

- Good verbal and written communication skills are a must. 

- Issues reports and provides updates on work order aging, work plans, schedules and progress updates.

- Prepares permit plans and works with city officials to obtain permits and communicate with Transit and Traffic to excavate within city limits

- Identify critical path obstacles in the process and work through them

- Coordinate the results analysis of the PM program as well to identify potential hazards and the plans to prevent them from occurring

- Work with the Distribution Manager and project engineer in the development of outage scopes based on existing work orders, a knowledge of concerns, and expected PM work

- Interface with customers and coordinating work with them

- Able to read blueprints/drawings

- Use the tools in CMMS to update schedules and work order statuses

- Develop and update long term milestones and project schedules

- Maintain the maintenance of the fleet truck equipment using contract lease agreements

- Maintains safe working conditions: identifies and corrects or reports unsafe conditions in work areas.

- Serve as the onsite lead and company representative on distribution outages.

- Perform maintenance work in the field which includes installing, repairing, replacing and troubleshooting distribution equipment including: piping, valves, traps and expansion joints

- Performs preventive maintenance on distribution system including manhole inspections

- Performs other duties as assigned by management.

Profil Requi


- 5 years of experience planning, scheduling, coordinating through the complete mechanical and piping system cycle

- Working knowledge of Maximo computerized maintenance management system

- Computer proficiency with CMMS, Excel, Word, Microsoft Project, and PowerPoint

- 5 years of experience in pipefitting, pipeline repair/maintenance, and/or steam plant O&M

- Understanding of the principles of steam and the operation of valves, pumps, truck mounted electrical systems, and other installed machinery

- Ability to complete general tack welding assignments and to obtain proficiency in plate welding

- Ability to tolerate confined spaces, including manholes, and varying temperatures and weather conditions

- Ability to lift up 90 lbs

- Valid driver’s license and insurable by Company’s vehicle insurance carrier

- Excellent communication skills, ability to learn quickly with good interpersonal skills

- Ability to work with all levels of the organization

Preferred Skills, Knowledge & Experience:

- Maximo implementation experience in an industrial application

- Computer proficiency with CMMS, Excel, Word, Microsoft Project, and PowerPoint.