Customer Service Representative

About Veolia North America

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.

Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. 

Position Purpose: 

Receive, investigate, and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections, and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets. Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.

Primary Duties/Responsibilities:

• Know and abide by company’s safety policy and procedures.
• Answer all incoming calls within Veolia’ standards.
• Respond to all customers inquiries and complaints.
• Schedule and communicate service orders to the Service and Meter Technicians.
• Ensure all service orders are complete.
• Process all customer payments, prepare daily deposits, maintain cash reports.
• Open and distribute incoming mail.
• Maintain customer files.
• Maintain active collections process adhering to business processes.
• Calculate, process and post customer billing adjustments.
• Comply with all company processes, procedures, S.O.P.s and work rules.
• Perform other clerical duties as necessary.
• Other duties as needed and assigned, within reasonable scope of the position, as determined by Veolia.

Qualifications

Education/Experience/Background:

• High School Diploma or equivalent required.
• 1-2 years of experience in office customer service.

Knowledge/Skills/Abilities:

• Excellent telephone skills.
• Good interpersonal skills.
• Good computer skills and knowledge of Microsoft Word and Excel.
• Good verbal and written communications skills.
• Good problem-solving abilities.
• Able to multi-task and prioritize work.
• Able to work under pressure and respect deadlines.

Required Certification/Licenses/Training:

• Valid driver’s license.

Physical Requirements:

• Physical:  Sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.
• Sensory: Must be able to see, hear, speak clearly, and converse in English.
• Mental: Must be able to read, write, and compute simple math problems.
• Bi-lingual would be a huge plus but not required.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.