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Customer Service Representative in Greenville, WI at Veolia North America

Date Posted: 7/31/2018

Job Snapshot

Job Description

Veolia offers the most complete range of environmental solutions to meet the challenges of cities, governments, campuses, businesses and industries. Our network of talent and hands-on know-how is unique and unrivaled.

We help our customers address their environmental and sustainability challenges in energy, water and waste. That means improving our clients’ energy efficiency, better managing their water and wastewater, and recovering resources from their wastes. We do this in a safe, cost-effective and innovative manner for more than 550 communities and more than 30,000 businesses, campuses and organizations throughout North America.

Job Summary:

Responsible for handling the administration, maintenance, and communication of simple to moderate customer accounts to include pricing, regulatory information, waste characterizations, contract specifications, manifests and schedules, and resolving invoice discrepancies. Provides exceptional internal and external customer service. Assists sales or related personnel in securing new business and maintaining and monitoring existing customer base.

 
Essential Duties and Responsibilities:
•          Respond to customer inquiries on a variety of issues pertaining to recycling/disposal options, pricing, profiling, contracts, and regulations.
•          Processes incoming waste profile sheets and forwards to appropriate destination indicating disposal methodologies for approval and resolving any discrepancies.
•          Enter a variety of customer information into the appropriate programs to include pricing information, profile information, approval decisions, certificates of destruction and/or disposal and confirmation letters.
•          Develops and maintains an exceptional knowledge of various product lines, and disposal options.
•          Communicates with customers, generators, and contractors. 
•          Reviews current aging and makes necessary A/R calls, notifies support staff of aging issues and escalates account related issues to next level when necessary. 
•          Reviews receiving packets for accurate product coding data and confirm codes to match contracted pricing.  Notifies supervisor of any discrepancies.
•          Make sales calls on established customers to provide information for additional services or maintain current customer base.
•          Makes calls to customers that have not done business in specific time frames to follow up and provide information.
•          Assists VES-TS personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer needs and maintain exceptional service level.

•          Prepare customer quotations for approval by Account Manager and/or Operations Manager.

Non-Essential Duties and Responsibilities:
Other duties as assigned.

Job Requirements



Knowledge, Skills and Ability:


•          Basic understanding and knowledge base of products and services
•          Proficient with organization’s computer programs
•          Ability to create and prepare reports as necessary
•          Strong team player
•          Excellent interpersonal and communication skills
•          Time management: the ability to organize and manage multiple deadlines
•          Strong customer orientation
•          Great attention to detail


Education/Experience:



  • High School diploma or General Educational Development (GED) required

  • Associate’s degree in a related discipline preferred
  • Prior customer service experience and / or sales support preferred




We are an equal opportunity employer M/F/D/V

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