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General Manager- Ft. Myers, FL in Everglades City, FL at Veolia North America

Date Posted: 10/29/2018

Job Snapshot

Job Description

Business Development / Proposal Management

  • Participates in district business development activities which include collecting and disseminating intelligence regarding regional opportunities. Works with client service representative in the pursuit and development of regional opportunities.
  • Coordinates Due Diligence Process
  • Performs bid review and ensures that all quotations offer the maximum chance for award considering the market and competitive environment for the product, and reflect Veolia ability to deliver quality, on time and in a cost effective, profitable manner.
  • Completes Proposals On Time and On Budget
  • Assembles Project Start-up Team and oversees Start-up efforts

Contract Management / Account Management
  • Oversees the professional management of district contracts and coordinates district resources to ensure that quality and consistent services are provided to the client.
  • Solicits Customer and Sales input to gain an intimate understanding of customer needs, problems and systems in order to provide a complete solution, to improve levels of satisfaction, to identify need for and implement corrective actions and to evaluate and develop new business opportunities.
  • Interprets Contract to Define Deliverables
  • Conducts proposal meetings, assigns tasks, sets deadlines and tracks progress.
  • Ensures that information is compiled in an efficient and accurate manner to ensure that customer requirements and deadlines are met. Automates processes where possible and ensures that historical data is captured and utilized for future quotes where appropriate.
  • Fulfills Deliverable Schedule

  • Serves as a technical resource in application of technological, operational or
  • engineering changes that will improve project reliability, regulatory compliance or lower costs.
  • Works with the LLC Technical Support group to ensures that QA/QC monitoring and record keeping are performed district-wide.

Negotiations / Client Relations
  • Participates in negotiations of district, multi-site and/or complex agreements.
  • Manages change variations and negotiates renewals.
  • Secures Profitable Scope Changes
  • Secures Favorable Renewal Margins
  • Provides district representation for company and performs district client relations including presentation of progress and special reports, participating in client meetings and conducting client service audit interviews. Professionally handles and resolves client service problems, contract interpretation, and modification and/or renewal activities.

  • Leverages District Resources to Maximize Purchasing Power
  • Ensures Compliance with Legal Requirements and Company Policy
  • Identifies and Justifies Capital Expenditures Using the CAR Process

  • Monitors financial performance including compliance to budget, personnel utilization, pricing, customer invoicing and collections.
  • Monitors and addresses all aged receivables to ensure appropriate collection actions.
  • Identifies opportunities for improvement and counsels team when corrections or improvements are needed. Prepares reports in a timely manner.
  • Prepares Annual Budgets
  • Ensures that Project(s) Meets or Exceeds Plan
  • Controls and Forecasts Monthly Budget Variances

Labor Relations / Human Resources
  • Provides a work environment that ensures fair and equal treatment of employees.
  • Review project performance in accordance with company procedures. Promotes morale, and provides staff with atmosphere of open communication, innovation, and job growth.
  • Participates in labor relations activities including, labor contract negotiations and ongoing labor issues and grievances as required. Ensures that labor agreements within the district are consistently administered.
  • Safety & Environmental Compliance
  • Oversees district safety programs to ensure adherence to company policies and OSHA and state regulations. Actively promotes strong safety programs throughout the district.
  • Promotes and Models Safety Culture
  • Ensures Plant Compliance and adherence to OSHA, State and Veolia Safety and Environmental Programs

  • Provides training to project personnel on technical and business related topics to improve project performance. Conducts meetings with client regulatory officials for project stability and compliance.

Job Requirements

  • Bachelor’s degree in Business, Engineering or related field or equivalent experience.
  • At least eight years of progressive supervisory and management experience in a related business or technical field.
  • Demonstrated leadership ability with an understanding of Human Resources/ Relations principals.
  • Knowledge of Safety, Environmental and Facilities/ Capital Equipment Management.
  • Developed strategic and business planning and financial management skills including budget and cost control.
  • Successful record with contract negotiations, multi-site interfaces, commercial management of contracts and sustained customer and regulatory satisfaction.
  • Demonstrated skills in problem solving and solutions, team building (motivating all levels of personnel), technical writing and total quality management.
  • Strong PC skills with proficiency in word processing, spreadsheet and database software and the ability to optimize the use of technology and systems to streamline processes and increase efficiency.
  • Understanding of utility customer service functions.
  • Demonstrates Effective Sales Skills
  • Follows CSP Model
  • Effective at public speaking
  • A proven track record of successfully delivering excellent customer satisfaction.
  • Must be effective in building partnerships and relationships with customers and be able to modify communication and presentation style in order to relate to a variety of people and personalities.
  • Must demonstrate excellent communication skills: written, verbal, listening and presentation and show the ability to recognize and handle sensitive communications internally and with all levels of customers and suppliers
  • Must be outgoing, self-directed, goal oriented and creative to be able to identify and maximize opportunities.
  • Demonstrates effective organizational and project management skills with attention to detail.
  • Must demonstrate a high degree of initiative, judgment and resourcefulness with the ability to find creative solutions and options to multi-faceted and/or time sensitive problems, to deal with numerous and changing priorities and to proactively address issues relating to personnel, capital, margin enhancement, facilities, processes and profitability of assigned area.
  • Demonstrates commitment to compliance with applicable laws and regulations, the Company’s Code of Business Conduct and other Company policies and procedures.


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